Frequently Asked Questions

A website subscription is an all-inclusive monthly service that covers everything you need for a professional online presence. Instead of paying thousands upfront, you pay a simple monthly fee that includes design, development, hosting, security, updates, and ongoing support. Think of it like a gym membership, but for your website—you get access to everything for one predictable monthly cost.

Traditional web design agencies charge large upfront fees (often £3,000-£10,000+) and then additional costs for hosting, updates, and maintenance. With our subscription model, there are no large upfront costs—just one affordable monthly fee that covers absolutely everything. Plus, you can cancel anytime, so there's no long-term financial commitment.

No, absolutely not. The monthly price you see is all you pay. There are no setup fees, no hidden charges, no surprise invoices. Everything—design, development, hosting, SSL certificates, backups, updates, and support—is included in your monthly subscription. What you see is what you pay.

Yes, you can cancel anytime with 30 days notice. We don't believe in locking clients into long-term contracts. We want to earn your business every month by providing excellent service. If you decide to cancel, we'll help you transition smoothly, and there are no cancellation penalties or fees.

You can change your plan at any time. If you need more pages or additional features, upgrading is simple—just let us know and we'll handle everything. If you need to downgrade, that's fine too. We'll adjust your billing accordingly, and you'll only pay the difference for the remainder of the month.

Most websites are completed within 3-4 weeks from the initial consultation. The exact timeline depends on your plan and specific requirements. We'll provide a clear timeline during your free consultation and keep you updated throughout the entire process.

Absolutely! Every website we create is fully responsive, meaning it will look perfect and function flawlessly on all devices—smartphones, tablets, laptops, and desktop computers. Mobile responsiveness is standard across all our plans, not an optional extra.

Yes, you can use your existing domain name, or we can help you register a new one. If you already have a domain, we'll handle all the technical setup to connect it to your new website. Domain registration costs are separate from your subscription (typically £10-15 per year).

We create custom designs tailored to your brand and business needs. While the Starter plan uses a streamlined design process, the Professional and Enterprise plans include fully bespoke designs created specifically for you. We never use generic templates—every website is unique.

Yes and no. We provide a simple way for you to request content updates, and we'll make the changes for you—this is included in your monthly subscription. This approach ensures your website always looks professional and nothing breaks. However, if you prefer to manage content yourself, we can set up a content management system for an additional fee.

The Starter plan includes monthly updates, Professional includes weekly updates, and Enterprise includes unlimited updates. Updates include text changes, image replacements, adding new content, and minor design tweaks. Major redesigns or new page additions may require upgrading your plan.

Yes! E-commerce functionality is available with our Enterprise plan. We can integrate secure payment processing, product catalogues, shopping carts, and order management. If you're on a lower plan and need e-commerce, we can discuss upgrading or creating a custom package.

Yes, all our websites are built with SEO best practices from the ground up. This includes proper page structure, meta tags, fast loading speeds, mobile optimisation, and clean code. The Professional and Enterprise plans include advanced SEO optimisation and ongoing SEO support.

Your website is hosted on fast, secure UK-based servers with enterprise-grade infrastructure. Hosting is included in your monthly subscription, along with SSL certificates, daily backups, and 99.9% uptime guarantee. You don't need to worry about any technical hosting details—we handle everything.

Yes, security is a top priority. Every website includes an SSL certificate (the padlock in the browser), regular security updates, daily backups, and protection against common threats. We monitor your website 24/7 and handle all security maintenance as part of your subscription.

We guarantee 99.9% uptime, and our team monitors all websites 24/7. In the rare event of an issue, we're automatically alerted and will work to resolve it immediately. You can also contact our support team anytime if you notice any problems.

Email hosting is not included in the standard plans, but we can set up professional email addresses for you (e.g., yourname@yourbusiness.co.uk) for an additional small monthly fee. We'll handle all the technical setup and provide ongoing support.

All plans include UK-based support from real people who care about your success. Starter plan includes email support, Professional adds priority phone support, and Enterprise includes a dedicated account manager. We're here to help with any questions, issues, or updates you need.

We aim to respond to all support requests within 24 hours on business days. Professional and Enterprise clients receive priority support with faster response times. Urgent issues are handled immediately, regardless of your plan.

You own all the content you provide (text, images, logos, etc.). While you're subscribed, you have full use of the website. If you cancel your subscription, you can purchase the website files and design for a one-time fee, or we can help you transition to another provider.

If you cancel, your website will remain live for 30 days to give you time to make alternative arrangements. You can purchase the website files and design, or we can help you migrate to another hosting provider. We'll make the transition as smooth as possible with no hard feelings.

Simply contact us for a free consultation. We'll discuss your business, goals, and requirements, then recommend the best plan for you. Once you're ready to proceed, we'll send you a simple agreement, collect some information about your business, and start designing your website. It's that easy!

We'll need basic information about your business (what you do, who you serve, your goals), any existing branding materials (logo, colours, fonts), content for your website (text and images), and your preferences for design style. We'll guide you through everything step-by-step.

We offer a free consultation where we'll discuss your needs and show you examples of our work. While we don't offer a free trial, we do offer a 30-day satisfaction guarantee. If you're not happy with your website within the first 30 days, we'll work with you to make it right or provide a full refund.